Resume

Lead a business unit of 325+ team members in services across 15+ locations across eastern Ohio, including audiology, occupational therapy, physical therapy, speech therapy, and sports therapy.
Achieved a margin >25% year over year via volume growth and improving operational efficiency.
Reduced staff turnover >10% and grew staffing levels >15%.
Strategically opened and acquired new locations to provide services to communities in need and increase the geographical service footprint.

Year over year volume growth

Revenue generated

Responsible for operations of nine business units across three facilities, including surgery, endoscopy, sterile processing, rehabilitative services, and respiratory therapy.
Instituted productivity standards and tracking tool, yielding a 10% improvement within first three months.
Established process and supply standardization for surgery and endoscopy procedures system wide.
Continuously operated 14 operating rooms throughout COVID-19 pandemic, while also standing up a critical care unit to support surging volume.

To initial implementation of employee engagement survey

Promoted to Network Director role after less than a year for exceptional operational leadership rehabilitation services, exceeding budgeted targets in clinical outcomes, finances, and quality.
Develops strategic initiatives and oversees operational needs across network rehabilitation facilities.
Responsible for orthopedic service line strategy and operations within network performing 2000+ elective joint replacements annually.
Collaborate with network executives, departmental leadership, physicians, and cross disciplinary teams to establish clinical and operational efficiencies and outcomes.
Directs operational development and regulatory adherence in accordance within CARF, HFAP and CMS requirements, with no deficiencies noted in previous accrediting surveys.

Inpatient rehab units opened and operated

Inpatient rehab unit opened

Promoted to Director role following development and execution of business plan for an inpatient rehabilitation unit based on market opportunities. Achieved operational readiness ahead of schedule.
Responsible for rehabilitation team and interdisciplinary areas including nursing, clinical liaisons, case managers, social workers, and clerical staff between multiple locations.
Built community relationships with local organizations to create partnerships involving rehabilitation and sports medicine services. This includes local schools, colleges, YMCAs, and government entities.

Completed within service line

Press Ganey patient experience scores achieved and maintained

Developed multidisciplinary team members, including physical, occupational, and speech therapy, athletic trainers, recreation therapy, and clerical staff between two locations.
Established new revenue generating therapy services, including aquatic physical therapy, vestibular physical therapy, pelvic floor therapy, and functional capacity evaluations.
Increased department margin via expense reduction, increasing revenue with added services and increased volume, and exceeded top quartile performance for productivity.
Achieved 95th percentile in 2019 for employee engagement with consistent annual increases from 26th percentile in 2015, emphasizing retention and individual development.