A little about me...

Dynamic senior healthcare leader renowned for driving results through effective collaboration with multidisciplinary teams and an unwavering commitment to continuous improvement. Possesses a unique blend of strong business operations acumen and comprehensive clinical expertise, consistently exceeding performance goals in clinical outcomes, patient satisfaction, financial management, and safety. Highly regarded by executives and frontline team members for meticulousness, accountability, and exceptional communication skills.

18+

9+

Years of leadership experience

Years healthcare experience

Director of Rehabilitative Services

November 2021-present

• Lead a business unit of 325+ team members in services across 15+ locations across eastern Ohio, including audiology, occupational therapy, physical therapy, speech therapy, and sports therapy.

• Achieved a margin >25% year over year via volume growth and improving operational efficiency.

• Reduced staff turnover >10% and grew staffing levels >15%.

• Strategically opened and acquired new locations to provide services to communities in need and increase the geographical service footprint.

$100+ million

15%+

Year over year volume growth

Revenue generated

Work experience

Administrative Director of Surgery and Ancillary Services

March 2021-November 2021

• Responsible for operations of nine business units across three facilities, including surgery, endoscopy, sterile processing, rehabilitative services, and respiratory therapy.

• Instituted productivity standards and tracking tool, yielding a 10% improvement within first three months.

• Established process and supply standardization for surgery and endoscopy procedures system wide.

• Continuously operated 14 operating rooms throughout COVID-19 pandemic, while also standing up a critical care unit to support surging volume.

>75% employee response

To initial implementation of employee engagement survey

Network Director Rehabilitation and Orthopedic Service Line June 2020-March 2021

• Promoted to Network Director role after less than a year for exceptional operational leadership rehabilitation services, exceeding budgeted targets in clinical outcomes, finances, and quality.

• Develops strategic initiatives and oversees operational needs across network rehabilitation facilities.

• Responsible for orthopedic service line strategy and operations within network performing 2000+ elective joint replacements annually.

• Collaborate with network executives, departmental leadership, physicians, and cross disciplinary teams to establish clinical and operational efficiencies and outcomes.

• Directs operational development and regulatory adherence in accordance within CARF, HFAP and CMS requirements, with no deficiencies noted in previous accrediting surveys.

2000+ elective joint replacements

3

Inpatient rehab units opened and operated

Inpatient rehab unit opened

• Promoted to Director role following development and execution of business plan for an inpatient rehabilitation unit based on market opportunities. Achieved operational readiness ahead of schedule.

• Responsible for rehabilitation team and interdisciplinary areas including nursing, clinical liaisons, case managers, social workers, and clerical staff between multiple locations.

• Built community relationships with local organizations to create partnerships involving rehabilitation and sports medicine services. This includes local schools, colleges, YMCAs, and government entities.

$6 million

Completed within service line

Director Rehabilitation and Sports Medicine August 2019-June 2020

99th percentile

Press Ganey patient experience scores achieved and maintained

Manager Rehabilitation and Sports Medicine

December 2015-August 2019

• Developed multidisciplinary team members, including physical, occupational, and speech therapy, athletic trainers, recreation therapy, and clerical staff between two locations.

• Established new revenue generating therapy services, including aquatic physical therapy, vestibular physical therapy, pelvic floor therapy, and functional capacity evaluations.

• Increased department margin via expense reduction, increasing revenue with added services and increased volume, and exceeded top quartile performance for productivity.

• Achieved 95th percentile in 2019 for employee engagement with consistent annual increases from 26th percentile in 2015, emphasizing retention and individual development.

>10% margin

Achieved year over year

95th percentile

Employee engagement achieved

Physical Therapist

January 2015-December 2015

Physical Therapist

April 2013-November 2014

Physical Therapist Assistant

June 2007-February 2010

Educational
background

Master of Business Administration

Marist University
May 2020

Doctor of Physical Therapy

Arcadia University
January 2013

BS in Health Sciences

University of Cincinnati
June 2009

AAS in Physical Therapy Technology

University of Cincinnati
June 2007

Certificate of Specialization in Strategy

Harvard Business School Online
March 2024

Projects section

Providing employees with a voice

Instituted Your voice program, which allows employees to submit anonymous feedback easily, via cell, tablet, or computer. Received 150+ responses in first year.

Outperforming the proforma

Managed $6 million project creating an inpatient rehab program, including surpassing proforma benchmarks established by initial business partner.

Optimizing departmental alignment

Created a management structure understood by staff and leading to regular onsite collaboration between management and staff.

Improved injury care access

Established a comprehensive program with local YMCAs to embed athletic trainers onsite. Facilitating quick access to injury care and increasing provider referrals.

Led a project aimed at reducing prior authorization denials in the infusion center, collaborated with a multidisciplinary team, including registration, nursing, IS, and the prior authorization center, to ensure the project's success. As the capstone for my Certified Process Excellence Leader (CPEL) certification, I created and implemented a process that achieved a significant reduction in the denial rate, bringing it down from over 23% to less than 2%.

Reducing denials